FREQUENTLY ASKED QUESTIONS

About Clocks and Watches

Service and Repairs :

Watch and Clock Repairs Done on Site

All watch battery replacements and watch/clock repairs are done at our Riverside Store Location. If you are interested in having your watch or clock repaired or just need to check up on your repair, please call (951) 352-3177.

Online Ordering Questions :

Order Information

Please email us at sales@alexanderclocksandwatches.com or call our Toll Free Sales Number at (888) 698-6612 to answer any questions you might have.

Shipping Policy and Questions

Most orders are processed and shipped within 2-5 days. Select USPS Priority Mail or UPS Ground for Alarm Clocks or Watches. All other categories or mixed shipments will arrive by UPS Ground. Also, we will ship products anywhere in the United States. The only exception are Grandfather Clocks and Large Wall Clocks which are pick up in store only.  Shipping charges are determined by the total weight of your order and shipping destination via USPS/UPS.

Please contact us immediately after if there is any damage to resolve the issue so we contact USPS or UPS right away. Orders can only be shipped to addresses and not P.O. Boxes.

Affordable Low Prices

Expect low prices, quality merchandise and friendly service when yo shop at Alexander Clocks and Watches. We have been in business over 52 years and have been taking care of our customers since then.

Website and Order Security

Your shopping experience is backed with a PHP based, application level firewall. Furthermore, we do not sell your information and your privacy is important to us.

High Quality Merchandise

All our products our of high quality with the best workmanship. We carry a wide selection of alarm clocks, mantel clocks, musical clocks, wall clocks, grandfather clocks, and watches.

Sales Tax and Payments Accepted

We are required to charge sales tax on all orders. We currently accept Paypal only for online orders. You can sign up at Paypal to open an account with your Visa, Mastercard, Discover, or American Express Credit Card. We do not accept personal checks or money orders. If buying from our Riverside Location, payments are accepted with Cash, Check or Credit Card.

Cancellations

Please email or call us immediately due to an accidental order or if you need to cancel for any reason. As long as your order hasn’t been shipped we should be able to take care of the cancellation.

Special Orders

There may be times you are looking for a special watch or clock, or it may have run out of stock. We don’t order special items. We try to stock the latest designs and keep a large variety of products.

Return Policy

You can return any item within 15 days of receipt, except for clocks with problems covered by the manufacturer’s warranty. Products must be in brand new condition and free from defects. After we receive your item, we will then refund your money via original payment.

Warranty Service

All our products are high quality. If something happened to your product or is defective, please contact us immediately and we can arrange a replacement or a warranty service for your item.