Frequently Asked Questions

Your questions answered

Service and Repairs :

Watch and Clock Repairs Done on Site

At Alexander Clocks and Watches, all watch battery replacements and watch/clock repairs are done on site at our Riverside Store Location. If you are interested in having your watch or clock repaired or just need to check up on your repair, please call (951) 352-3177.

Online Ordering Questions :

Order Information

Need help navigating our website or regarding delivery or order of your item, please read this first. If we cannot answer your question, please email us at [email protected] or call our Toll Free Sales Number at (888) 698-6612.

Shipping Policy and Questions

Most orders are processed and shipped within 2-5 days. For Alarm Clocks and Watches, you can select USPS Priority Mail or UPS Ground. All other categories or mixed shipments will arrive by UPS Ground. We will ship products anywhere in the United States. The only exception are Grandfather Clocks and Large Wall Clocks which are pick up in store only.  Shipping charges are determined by the total weight of your order and shipping destination via USPS/UPS. If there is any damage, please contact us immediately to resolve the issue so we contact USPS or UPS right away. Orders can only be shipped to addresses and not P.O. Boxes.

Affordable Low Prices

When you shop with Alexander Clocks and Watches, you can expect low prices, quality merchandise and friendly service. We have been in business over 52 years and have been taking care of our customers since then.

Website and Order Security

Your shopping experience is backed with a PHP based, application level firewall. We do not sell your information and your privacy is important to us.

High Quality Merchandise

All our products our High Quality with the best workmanship. We like to carry a wide selection of alarm clocks, mantel clocks, musical clocks, wall clocks, grandfather clocks, and watches.

Sales Tax and Payments Accepted

We are required to charge sales tax on all orders. We currently accept Paypal only for online orders. You can sign up at Paypal to open an account with your Visa, Mastercard, Discover, or American Express Credit Card. We do not accept personal checks or money orders. If buying from our Riverside Location, payments are accepted with Cash, Check or Credit Card.

Cancellations

If you accidentally placed an order or need to cancel for any reason, please email or call us immediately. As long as your order hasn’t been shipped we should be able to take care of the cancellation.

Special Orders

There may be times you are looking for a special watch or clock, or it may have run out of stock. We don’t necessarily order special items, but will do replenish our stock with new items regularly. We try to get the latest designs and keep a fresh stock of the latest trends.

Return Policy

You can return any item within 15 days of receipt, except for clocks with problems covered by the manufacturer’s warranty. Products must be in brand new condition and free from defects. After we receive your item, we will then refund your money via original payment.

Warranty Service

All our products are high quality. If something happened to your product or is defective, please contact us immediately and we can arrange a replacement or a warranty service for your item.